Delete account request

Don't want to use Realtime Gym any more? Ask us to delete your account here. Our support team handles every request and lets you know by SMS / email within 30 days.

What is deleted

Gym owner: the whole gym account - every login of the gym is switched off and the personal details of the owner, staff and members are removed.
Staff login: only your login (manager / receptionist).
Gym member: your name, mobile, email, address, photo and biometric ID at that gym, and your member login.
Partner / reseller: your partner account, login and contact details.

Bills, invoices and payment records are kept only as long as tax and accounting law requires. A paid subscription is not refunded for the unused period.