Privacy policy

Who this policy is for

Gym owners and their staff who use the software, gym members who use the member login, and partners / resellers.

A gym decides what it records about its own members. For members' data the gym is responsible for its use; Realtime Biometrics India Pvt Ltd stores and processes it on the gym's behalf to run the software.

Data we collect

• Gym owners and staff: name, mobile number, email address, gym name, city, address and GSTIN, and a password (stored only as a secure hash).
• Members (entered by the gym): name, mobile number, email, gender, date of birth, address, emergency contact, photo, membership, bills and attendance.
• Biometric check-in: the fingerprint or face template stays on the Realtime device. The software stores only the device user ID and the check-in times.
• Online renewals: the transaction reference and the payment screenshot or receipt that a member uploads.
• Partners: name, company, mobile number, email, city, address and GSTIN.
• Technical data: sign-in times and server logs used to keep the service secure.

How we use it

• To run the software: memberships, billing, renewals, attendance and reports for the gym.
• To verify your mobile number with a one-time code (SMS) and to sign you in.
• To send messages you need: welcome and trial emails, renewal reminders, invoices and subscription notices.
• To give support when you contact us, and to keep the service secure and working.

Sharing

We do not sell personal data and we do not use it for advertising. We share it only with service providers that help run the software, and only for that purpose:

• SMS gateway - to send one-time codes and reminders.
• Email service (Microsoft 365) - to send emails and invoices.
• Cashfree - to take software subscription payments and Autopay. Card / UPI / bank details are entered on Cashfree's page; we do not see or store them.
• Your partner / reseller, if your gym was registered through one - they see the gym's name, contact and subscription status, not your members' data.
• Authorities, when the law requires it.

Security

Data is sent over HTTPS. Passwords are stored as salted hashes. Every gym sees only its own data, and members see only their own membership. Access to the server is limited to authorised staff of Realtime Biometrics India Pvt Ltd.

How long we keep data

We keep data while the account is in use. When an account is deleted, personal details are removed. Bills, invoices and payment records are kept for as long as tax and accounting law requires (GST records), and are then deleted.

Your choices and rights

• See and correct your details: gym owners in Gym settings, members by asking their gym.
• Delete your account: use "Delete account request" below the sign-in form (web or app), or the page /delete-account. We confirm and delete the account within 30 days.
• Ask what data we hold about you, or withdraw consent, by contacting us below.

Children

The software is meant for gyms and adults. A gym that records a member under 18 must have the consent of a parent or guardian.

Changes to this policy

We may update this policy. The date at the top shows the latest version; important changes are announced in the software.

Contact / grievances

For privacy questions, complaints or requests, contact Realtime Biometrics India Pvt Ltd: +91 8860606565, sharad@realtimebiometrics.com, C-83, Ganesh Nagar, Pandav Nagar Complex, Delhi, India - 110092. We reply within 30 days.